FAQs

 

What is your return policy?

We gladly accept returns for refunds/exchanges within 15 days from when your order was delivered to you. If 15 days have gone by from the order delivery date, unfortunately, we can't offer you a refund/exchange.

Once your return reaches our facility it may take 2-4 business days for your return to be processed during a normal business wave. If your return passes inspection, then your refund/exchange will be issued.

For refunds, the returned item(s) cost will automatically be issued to the original method of payment used during checkout. (Please note that refunds can take up to 7 business days to process back into your bank account.)

For exchange requests, we will fulfill it if stock is available and you will receive a confirmation email for the exchange order.

If you request an exchange and stock is unavailable for your request a refund will be issued. We do not ship returned items back to customers if exchange requests cannot be fulfilled.

Exchange requests can only be made for the same product being returned in either a different color-way or size.

If your return is does not pass inspection or is a final sale item, it will be sent back to you within 3-5 business days of you being notified via email.

What are your return standards?

Items being returned must be in the same condition as when they were delivered to you.

  1. Items must be unwashed and not put through a dryer.

  2. Items with excessive wrinkling are subject to denial.

  3. Items covered in animal/human hair will not be accepted.

  4. Items with strong odors or smell like smoke, cologne, detergent, or have deodorant markings or other stains will not be accepted.